Help & Support
Report something that's off, browse common questions, or contact our team.
FAQs
Need help?
Clear answers to keep you moving.
You describe to us what you are looking to manufacture in detail. We use our technology and product developers to make it happen. The entire production process is handled for you, from sampling to shipping.
Our strongest categories are apparel, footwear, and accessories (jewelry, eyewear, hats, belts, phone cases, ashtrays, and more). However, our team is also capable of producing a wide range of other products. If you're not sure, just ask.
We prefer to work on fully custom OEM projects. We love to get into the weeds of things, find specialty fabrics or produce them from scratch, and make something entirely unique. However, we also have ODM offerings for select users.
We visit them, send internal test orders, and see if they have long term viability. Every factory in our network is put under extreme scrutiny. We've spent an incredible amount of time visiting them and developing deep relationships. Even once they are approved, we regularly visit our factories to ensure they maintain a high level of quality and communication.
We handle all of quoting, sampling, production, and QC. Additionally, we have fulfillment partners that can help service a variety of incoterms you may need. On your side, we expect a clear idea of the products you want to develop, an initial design file, and a deadline.
We have teams on the ground going to the factories as frequently as possible. They oversee your production in real time to make sure your order is treated as a priority.
Samples: We aim to turn around most samples in 14-21 days. Production: We aim to turn around full production in 45-60 days or less (+ shipping time).
Still need a hand?
For anything our team should look at directly, like billing, account access, or something the report form above doesn't cover, send us a message and we'll get back to you within one business day.